TERMS & CONDITIONS

Last Updated: June 2026

Welcome to FAUCERA. Throughout these Terms & Conditions, the terms "we", "us", "our", and "FAUCERA" refer to FAUCERA.

Trade Name: FAUCERA
Email: faucera.sanitary@gmail.com
Business Address: K 27-A, Nawab Siddique Ali Khan Road, Gulbahar, Karachi, Pakistan

By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our website or services.

1. Eligibility

By using our website, you confirm that:

• You are at least 18 years of age, or
• You are using the website under the supervision of a parent or legal guardian.
• The information you provide is accurate, complete, and current.

2. Products & Product Information

We strive to ensure that all product descriptions, images, specifications, and prices are accurate.

However:

• Product colors may vary slightly due to screen settings and device displays.
• Product images are for illustration purposes only.
• We reserve the right to modify or discontinue any product without prior notice.

3. Orders & Acceptance

When you place an order, it constitutes an offer to purchase a product.

FAUCERA reserves the right to:

• Accept or reject any order.
• Cancel orders due to pricing errors, stock issues, suspected fraud, or incorrect customer information.
• Contact customers for order verification before processing.

An order is considered accepted only after confirmation by FAUCERA.

4. Pricing & Payments

All prices displayed on the website are in Pakistani Rupees (PKR) unless otherwise stated.

We reserve the right to:

• Change prices without prior notice.
• Correct pricing errors at any time.

Accepted payment methods may include:

• Cash on Delivery (COD)
• Bank Transfer
• Debit/Credit Cards
• Other payment methods available at checkout

Customers agree to provide valid and accurate payment information.

5. Shipping & Delivery

We deliver across Pakistan through trusted courier partners.

Delivery timelines are estimates only and may vary due to:

• Weather conditions
• Public holidays
• Courier delays
• Remote area delivery limitations
• Circumstances beyond our control

FAUCERA is not liable for delays caused by third-party courier services.

Risk and ownership of products transfer to the customer upon successful delivery.

6. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by our Refund Policy.

Generally:

• Customers must report damaged, defective, or incorrect items within the period specified in our Refund Policy.
• Products must be unused and returned in original packaging where applicable.
• Refund approval remains at the sole discretion of FAUCERA after inspection.

7. User Accounts

If you create an account on our website:

• You are responsible for maintaining account security.
• You are responsible for all activities under your account.
• You must not share, transfer, or sell your account.

FAUCERA reserves the right to suspend or terminate accounts involved in misuse or fraudulent activity.

8. Intellectual Property

All website content including:

• Logos
• Brand names
• Product images
• Graphics
• Text
• Designs
• Website layout

are the intellectual property of FAUCERA or its licensors and are protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. Prohibited Activities

Users must not:

• Use the website for unlawful purposes.
• Submit false or misleading information.
• Attempt unauthorized access to our systems.
• Introduce malware, viruses, or harmful code.
• Engage in fraudulent activity.
• Interfere with the operation of the website.

Violation may result in immediate account suspension and legal action where applicable.

10. Third-Party Services & Links

Our website may contain links to third-party websites or services.

FAUCERA does not:

• Control third-party websites.
• Endorse their content.
• Accept responsibility for their products, services, or privacy practices.

Use of third-party websites is at your own risk.

11. Privacy

Customer information is collected and processed according to our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

12. Limitation of Liability

To the fullest extent permitted under Pakistani law:

FAUCERA shall not be liable for any indirect, incidental, special, or consequential damages arising from:

• Use of the website
• Delayed deliveries
• Product unavailability
• Service interruptions
• Technical issues

Our maximum liability shall not exceed the amount paid by the customer for the relevant order.

13. Disclaimer

The website and products are provided on an "as available" basis.

FAUCERA does not guarantee that:

• The website will operate without interruption.
• The website will be error-free.
• All information will always be complete or current.

Customers use the website at their own risk.

14. Force Majeure

FAUCERA shall not be responsible for failure or delay in performance due to circumstances beyond reasonable control, including but not limited to:

• Natural disasters
• Floods
• Fires
• Strikes
• Government restrictions
• Internet outages
• Courier disruptions

15. Termination

We reserve the right to:

• Suspend access to the website.
• Refuse service.
• Cancel accounts or orders.

This may occur without prior notice if we believe a user has violated these Terms & Conditions.

16. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of Karachi, Sindh, Pakistan.

17. Changes to Terms

FAUCERA reserves the right to update or modify these Terms & Conditions at any time.

Changes become effective immediately upon publication on the website.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

18. Contact Information

For questions regarding these Terms & Conditions, please contact:

FAUCERA
Email: faucera.sanitary@gmail.com
Address: K 27-A, Nawab Siddique Ali Khan Road, Gulbahar, Karachi, Pakistan