Refund policy

7-Day Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must:
Be unused and in the same condition that you received it.
Be in its original packaging.
Include all accessories, manuals, and tags (if applicable).
Be accompanied by a receipt or proof of purchase.
How to Start a Return
To request a return, please contact us at:
Email: faucera.sanitary@gmail.com
Please provide:
Your order number
Product name
Reason for return
Photos of the product (if damaged or defective)
If your return request is approved, we will provide instructions on how and where to send your package.
Returns sent without prior approval will not be accepted.
Damaged, Defective or Wrong Items
Please inspect your order upon delivery.
If you receive:
A damaged item
A defective item
An incorrect item
Contact us within 48 hours of delivery at:
faucera.sanitary@gmail.com
Include clear photos of the issue so we can evaluate and resolve the matter as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
Products that have been used, installed, or damaged by the customer
Customized or special-order products
Clearance or sale items
Gift cards
Products without original packaging
Items returned after the 7-day return period
If you are unsure whether your item is eligible for return, please contact us before initiating a return.
Exchanges
We currently offer exchanges only for defective, damaged, or incorrectly delivered products.
For all other cases, customers may return an eligible item and place a new order separately.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved:
Refunds will be processed within 7–10 business days.
Refunds will be issued through the original payment method whenever possible.
For Cash on Delivery (COD) orders, refunds may be processed through bank transfer or another mutually agreed method.
Please note that banks and payment providers may require additional processing time before funds appear in your account.
Return Shipping
If the return is due to a damaged, defective, or incorrect item sent by FAUCERA, we will bear the return shipping cost.
For all other approved returns, the customer is responsible for return shipping charges.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact:
FAUCERA
Email: faucera.sanitary@gmail.com
Address: K 27-A, Nawab Siddique Ali Khan Road, Gulbahar, Karachi, Pakistan